Making e-government a reality

	Empowering the Torfaen community Compuware's extensive involvement in the creation of a community portal for Torfaen County Borough Council in South Wales has provided a compelling demonstration of the value of portals in urban redevelopment. Following a series of public workshops held to understand what kind of content would be popular and valuable, Compuware managed the overall deployment of the £1.13m project. That meant integration with back-end processes, portal functionality design and managing the different sub-contractors. The portal went live in April 2004 and generated huge public interest and support.

With more and more citizens now seeking to interact with government online - and more and more government professionals seeking to share resources and information securely - the use of portals is continually increasing. Compuware's experience and expertise in this field can help you develop portals that reflect user requirements and deliver real business value.

If the potential of e-government is to be realised, it's vital that interacting with government online is as simple as possible. This has placed a great deal of emphasis on the portal - a single, unified window onto a wealth of different applications, processes and departments.

However, bringing these diverse elements together in a consistent, secure and manageable way is no small task.

Compuware offers a wealth of experience in this field. With portal implementations in both local and central government, as well as the private sector, Compuware can help you:

Compuware's solutions can help you:

• Take a user-centric approach
• Integrate all relevant applications securely
• Customise business processes

Take a user-centric approach

The most important element in any portal deployment is the users. What will make a system valuable to them? What will make them want to use it? And how can the portal be configured to make it as simple as possible for them to find the information they want, or conduct the right transactions? Compuware solutions help you take into account all of these elements, ensuring the creation of a customised portal that serves its core purpose: streamlining interactions for the user.

Integrate all relevant applications securely

Portals provide an excellent means of giving users a single insight into a wide variety of business applications. But to do that effectively, it's essential to decide what level of information is made available, what transactions can be completed and what security permissions are in place. Compuware's experience enables us to provide sound guidance on which applications can be of value to users, and how they should be deployed through the portal. What's more, our highly skilled and professional implementation team can then ensure the solution meets all expectations from go-live onwards.

Customise business processes

A portal is only as effective as the processes that underlie it. If transacting with government online is slower than in person, service uptake will be minimal. That's why portal implementations demand a thorough examination of the business processes that will underpin them. Compuware can help you analyse every process, model the impact of online transactions and increased traffic and ensure that when your portal goes live, the level of service provided will be in line with that demanded by citizens.

Contact us If you're seeking to implement a community portal, or a portal to support flexible or remote working, Compuware can help you at every stage. Call or email our government solutions specialists on 01753 444 466.