Managing IT performance for best value

	Department for Transport The Department for Transport (DfT)has a proud IT track record, and today it even manages part of the IT infrastructure for the Office of the Deputy Prime Minister. Understandably, then, the IT team at the DfT was keen to retain control of its operations and avoid outsourcing. To do that, it needed to demonstrate best value and move towards ITIL-compliance. Performance management was a critical element of that. DfT uses the full range of Compuware's Vantage suite to manage performance at every level, particularly for its key Novell business application. The team is now able to not only provide an improved level of service - being better able to understand and predict problems and respond to them proactively - but also to demonstrate this through ongoing reports. It now wants to manage performance proactively across more applications.

IT performance measurement and management is not just about complying with audit requirements. Used effectively, it can help deliver best value from your IT projects. Compuware's approach enables government organisations to get the most from their systems by measuring performance across an enterprise, within critical applications, and even for individual business transactions.

The ability to measure how well an application or managed service provider is performing is vital to every organisation within the public sector. Sometimes that's simply to provide reports for internal review, other times to meet audit requirements.

But managing IT performance more effectively can deliver a greater range of benefits. By keeping a constant eye on usage levels and response times, organisations can take a far more proactive approach to gaining maximum performance from the IT infrastructure.

Compuware's solutions can help you:

• Identify faults faster
• Meet service level agreements proactively
• Manage external service providers better

Identify faults faster

Compuware solutions can monitor every element of your IT infrastructure, enabling you to understand both how things are being used and how they are performing. Where a specific application is proving too slow, or failing to complete transactions, Compuware traces the path through from the user perspective to ensure an accurate isolation of the fault, thus increasing the likelihood of first time resolution. What's more, our approach gives you a meaningful answer: rather than simply responding with diagnoses like "the fault is at the http layer", Compuware helps you understand which application is underperforming, and how.

Meet service level agreements proactively

Every IT department would like to be able to pre-empt service problems and deliver a more proactive service. With Compuware solutions, that becomes possible. Our application and network performance monitoring tools provide a thorough insight into usage levels and thresholds, enabling managers to take account of potential network performance considerations before they become an issue, and make effective changes to the infrastructure to ensure each user and application is getting the performance they need. The result? Improved business performance and enhanced network and desktop management.

Manage external service providers better

When working in a managed service environment, it's often hard to know just how effectively your service providers are performing. They may be meeting service level agreements, but are they delivering best value? Are they helping you to attain business goals?

Compuware solutions can help you gain more of an insight. By providing detailed reports on performance levels for applications, the network and even particular hardware elements, Compuware can enable you to manage outsourcing relationships in line with your business needs.

Does your network management system give you the knowledge you need? Are you meeting 99.9% performance levels? Are users getting the service they need? With Compuware, you can gain a greater insight. Call or email our government solutions specialists on 01753 444 466.