Maximising Quality of Service

In an e-business environment Quality of Service to the customer is everything. Compuware solutions enable organisations to meet and exceed the expectation of their customers by maximising the performance, availability and reliability of their internet applications.

Production Readiness

E-business means that your customers will be accessing your applications directly, therefore ensuring performance in the live environment is critical. E-business applications that do not meet the end user’s expected level of service result in loss of customers, making performance a priority.

Compuware’s Production Readiness solution will help you reduce application failures and ensure that you have a quality e-business application before you deploy it.

Compuware's Vantage and Strobe application service level management solutions and the QACenter automated testing suite can simulate production usage and ensure application scalability and performance so that your e-business applications deliver the performance your customers expect.

Service Level Reporting

Poor web site performance frustrates end users, ultimately resulting in loss of business to competitive sites. E-business requires that availability and performance problems are identified quickly and proactively. Compuware’s Vantage and QACenter solutions enable the production of customised Service Level Management Reports that tell you exactly where the problem is – whether on the server, the mainframe or the Internet - allowing you to maintain the high standards of performance, availability and reliability.

Quality Assurance

Optimal response time and systems availability are critical for e-business applications. Studies show customers will leave a preferred web site because of performance problems and often never come back. So, how can you ensure on-line experience satisfaction?

Compuware solutions can help you to achieve e-business application quality by:

Rapid Response

If e-business application failures in production do occur, the ability to detect and correct errors immediately is critical in reducing expensive costs in outage and image.

Compuware’s Rapid Response offering, shows existing and prospective customers how they can use our products together as a "Survival Kit" to quickly resolve problems with your production e-business applications. The Rapid Response tool kit:

User Experience Monitoring

Do you want to make sure that what your customer sees, is what you want them to see? In order to keep in close touch with your Internet customers you need to be able to monitor their site behaviour in detail, analyse and present their preferences and capture the experience when faults occur.

WebCheck from Compuware is a fast and powerful web site quality analysis tool that can help you efficiently maintain, test, and organize your web site. WebCheck will automatically search your entire web site, including online forms, for over fifty types of potential web site errors and problems enabling you to ensure your web site's performance, integrity, usability and accessibility.

ClientVantage a performance tool that aids the management of application service levels by capturing data about user end transactions and comparing that data to established service levels. This analysis will help you too understand how your e-business applications are going to perform from a customer’s view and ensure that the application will continue to meet your customers expectations.

Predictive Analysis / Capacity Planning

Whilst your internet application may work today, it is imperative to keep an eye on tomorrow's trends in usage and plan for them today. How can you predict your future capacity requirements and where your breaking points are, to ensure that you stay ahead of the game?

Compuware’s Vantage enables users to collect data about usage trends and system loads, use this to model and simulate performance under different growth models and thereby plan for future capacity requirements.

By using Predictor you can see in seconds, the effects of traffic or topology changes on the network before they happen. Predictor provides timely performance information so you can make the most intelligent decisions about the future of your enterprise resources.