End-User Experience Monitoring Seminar

Agenda

	Registration
	Venue Details

Date:Wednesday 24th September 2008
Venue: Radisson Edwardian Hotel, Heathrow
Time: 09:30 – 13:00

Who should attend?
This event will be ideal for: IT Directors and Managers, Network Managers, Application Managers, Service Delivery Managers, Customer Experience Managers, Web Experience Managers, E-Business Managers and E-Commerce Managers.

09:30       Registration & Coffee

10:00      Introduction and Welcome

10:15       “Delivering Excellent Application Service Through Agentless End-User Experience Monitoring” – Michael Allen, Compuware Global Director, Performance Solutions

Michael Allen has been working in the IT industry for over 12 years, the last nine with Compuware. During the first three years with Compuware, Michael was responsible for the company’s EMEA technical organisation, working with Compuware’s Application Performance Management Solution. Today he is responsible for Compuware’s IT Service Management Solutions.

Michael will share his experience from working with hundreds of European customers, outlining the challenges, best practices and quick wins for organisations evolving from infrastructure to end-user oriented monitoring.  The presentation will also discuss the interdependencies of Business Service Management and Application Performance Management with End-User Experience monitoring.

11:15       BT Global Services – Simon Jones, IT Strategy & Architecture

British Telecom Global Services spokesman Simon Jones will detail how BT optimizes the enterprise value chain for convergence by enhancing its Applications Assured Infrastructure (AAI) solution to offer End-User Monitoring benefiting customers.

11:45       Coffee break
           
12:05       The Berkeley Group – Doug Legge, IT Operations Manager
   
Hear about real world experiences from Doug Legge of The Berkeley Group, one of the UK’s leading urban regenerators. Find out how The Berkeley Group are improving end-user experience monitoring to ensure that applications are available and perform at acceptable levels. Also hear about the improvements to service delivered to the business through the implementation of End-User Experience Monitoring.

12:45       Summary and Q&A

13:00       Lunch