Presentation Synopsis

Business Driven Service Delivery

Michael Allen, Global Sales Director, Compuware

Extract: Business and IT alignment has been in the top two CIO priorities for the last four year (source: CIO magazine) and in the top ten for over a decade. This presentation will discuss the inhibitors, the business requirements and a proven approach to fast tracking alignment through the adoption of Service Level Management and Business Service Management disciplines.

Turbo Charge Your BSM Implementation

Jan Broendum - Tideway Systems, Sales Director, Nordic Region Tideway Systems

IT organizations are challenged to deliver uninterrupted service to their businesses every day – a mission made more difficult by the rate of constant change. Minor application or infrastructure changes can have a major impact on an IT service. Learn how Tideway Foundation automates the creation and maintenance of your critical service models.