Learn from the 2011 Best of the Web
STEP 1 Download the 2011 report to see the full list of winners and detailed measurements of each winner’s 2011 Web or mobile site performance.
STEP 2 Check out the most current benchmark results in your industry:
- Retail
- Financial Services — including Brokerage, Insurance and Retail Banking
- Healthcare
- Media
- Travel
- Other Industries — including Automotive
What the Winners Have to Say…
Best Western (Hotel Transaction Gold Winner and Last Mile Leader)
“We consider website performance to be an extension of customer care. In all such areas, whether online or on property, our goal is to lead the industry in providing a superior experience. To us, that means having a culture and processes that prevent problems before they arise. Particularly in the online space, this directly impacts our member hotelier’s bottom line.”
— Scott Gibson, CIO and SVP of Distribution & Strategic Services, Best Western
Choice Hotels (Hotel Transaction Bronze Winner)
“2011 was a record year for ChoiceHotels.com in terms of reservations booked and revenue generated for our franchisees. As our most efficient distribution channel, we plan to continue adding features and performance improvements to the site in order to enhance the hotel reservation process for our guests. The Gomez platform has been extremely beneficial in revealing key insights on site performance, which we believe is one of the most critical components of the overall guest experience.”
— Rain Fletcher, Vice President of Application Development and Architecture, Choice Hotels
Fidelity (Brokerage Transaction Gold Winner)
“Fidelity’s focus on delivering the best Web performance in the brokerage industry helps us in our mission to deliver the best overall customer experience. Closely monitoring web performance ensures we can proactively tune application performance and maximize availability for all our customers and geographies.”
— Richard Blunck, Executive Vice President, Digital Distribution, Fidelity
JetBlue (Travel Mobile Leader)
“We understand the importance of delivering real-time information to our customers on the go, whether it’s booking flights, checking flight status, or even checking the weather and transportation options at their destination in advance of their trip, we’re focused on leveraging new and existing technologies to meet the demands of today and tomorrow.”
— Jonathan Stephen, Senior Producer Mobile Products, JetBlue Airways.
Marriott (Hotel Transaction Silver Winner)
“For 85 years the pursuit of excellence has been one of Marriott’s core values. It applies as much to a guest’s on-line experience as it does to their hotel stay. The speed and reliability of Marriott.com is just the beginning of ensuring a wonderful guest experience.”
— Bill Schallenberg, VP, Marriott.com Product Development & Operations
MSNBC (Media Transaction Gold Winner)
“Our outstanding performance is the direct result of a highly reliable platform and streamlined processes which allow us to release code multiple times a day. By leveraging third-party web monitoring tools like Gomez, we can quickly identify and resolve issues. This lets us focus on operating a site that entices new users and delights our long-time customer base.”
— JoAnne Kennedy, Vice President of Technology, Msnbc Digital Network
Overstock.com (Retail Transaction Gold Winner)
“Website performance is important to maintaining the value of the Overstock.com brand. We regularly watch our rankings in the Compuware Gomez survey and take those results very serious. We are proud of this accomplishment.”
— Jonathan Johnson, Overstock.com President
Wells Fargo (Banking Transaction Gold Winner and Mobile Leader)
“Customers have woven online into their everyday lives, and the Gomez/Compuware Best of the Web awards are a great honor. We are extremely proud of what we have accomplished in 2011, including the completion of the Wells Fargo-Wachovia internet integration and best-in-class, integrated online banking experience for all Wells Fargo customers. Monitoring web performance ensures that our most important pages and transactions perform properly and exposes the business impact of our customers’ performance problems. We have managed to reduce troubleshooting and resolution time because we have all the information needed and its impact on our users.”
— George Tumas, CIO and Executive Vice President, Wells Fargo’s Internet Services Development
